How Auto-Sync Works
Auto-sync is DSMate's nightly background job that checks every one of your active eBay listings against the latest data from your supplier. It catches price changes, stock movements, and product discontinuations — so you don't have to.
This guide explains exactly what DSMate checks, when it runs, and what happens when it finds something that needs attention.
When does sync run?
DSMate runs auto-sync every night at 3:00 AM AEST. The timing is intentional — low traffic hours mean faster API responses from both eBay and your supplier, which means more accurate data and fewer errors.
Auto-sync only checks products you have actively listed on eBay through DSMate. Products you've imported but not yet listed, or listings you created directly in eBay without going through DSMate, are not checked.
What does sync check?
For each active listing, DSMate checks four things against your supplier's current data:
| What's checked | What DSMate does | Mode |
|---|---|---|
| Supplier price change | Recalculates your eBay price based on your pricing rule to maintain your target margin | Auto-updated |
| Stock hits zero | Pauses the eBay listing so it no longer appears as available to buyers | Auto-updated |
| Stock restored | Re-activates the paused listing automatically when stock comes back | Auto-updated |
| Product discontinued | Pauses the eBay listing so it no longer appears as available to buyers | Auto-updated |
| Shipping cost change | Updates the shipping cost used in your profit calculation | Auto-updated |
AutoSync on vs off
You can toggle AutoSync on or off from listing settings. Here's what each mode means:
AutoSync ON (default, recommended)
DSMate makes changes directly to your eBay listings — updating prices, pausing out-of-stock items, reactivating restocked items. You only need to step in when something is flagged for review.
AutoSync OFF
DSMate still runs the nightly check and flags everything that changed, but makes no changes to your eBay listings. Every change goes to your "Actions required" queue for you to review and approve manually. Useful if you want more control or are in the middle of a repricing experiment.
Recommendation: Leave AutoSync ON unless you have a specific reason not to. The whole point is that routine changes — stock going to zero, price nudges within your margin — happen without you needing to wake up at 3am to deal with them.
Actions required — what needs your attention
Some changes are too significant for DSMate to handle automatically. These show up as Actions required on your dashboard with a clear description of what changed and what your options are.
Common reasons a listing gets flagged:
- Supplier account issues
- The supplier price jumped more than your pricing rule can absorb without selling at a loss
- There's a data mismatch DSMate can't confidently resolve automatically
For each flagged listing you can choose to fix the issue with predefined actions, dismiss the flag, edit the listing to manually update the price or stock, end the listing, or keep it as-is if the change was temporary.
Does sync affect my eBay selling history or feedback?
No. Pausing a listing (when stock hits zero) doesn't remove it from eBay — it just makes it temporarily unavailable to buyers. Your listing history, views, and any accumulated Best Match ranking are preserved. When stock is restored and DSMate reactivates the listing, it continues from where it left off.
Important: If a listing gets flagged and you leave it unresolved, DSMate will keep it flagged but won't keep re-notifying you. Check your Actions required queue regularly — ideally once a day — to keep your store clean.
Was this guide helpful? Something missing or unclear?
Send feedback →